British Airways GCC in India: Locations & Company Profile

Company overview

Sector: Automotive & Transportation Equipment
Sub-sector: Airlines/Aviation
Mandate (derived): Customer Support & Ops
Parent headquarters: Harmondsworth, England, United Kingdom
Parent revenue (USD): $18,100,000,000
Parent headcount: 14,435
India headcount: Not disclosed

GCC locations

Gurugram

Department mix

Global department counts, used as a proxy for the India mandate. These are not India team counts.

Support: 6,909
Operations: 2,233
Engineering: 1,724
Business Development: 654
Information Technology: 554
Finance: 499
Sales: 468
Human Resources: 368
Consulting: 227
Data Science: 185
Marketing: 184
Media And Commmunication: 107
Arts And Design: 98
Administrative: 85
Accounting: 50
Product Management: 35
Legal: 31
Education: 21
Entrepreneurship: 3

Technology stack

Adobe Marketing Cloud
Akamai
Akamai CDN Solutions
Akamai DNS
Akamai Edge DNS
Amazon SES
Apple Business Manager
Apple School Manager
Atlassian Cloud
CampaignMonitor
ExactTarget
Excel4Apps
Gem
Heroku
Ionic

Public leadership

Rajanee Balaram

Managing Director CallBA, BA Call Centre India Private Limited

Public leadership listed in the dataset; the role is not necessarily the India GCC head.

Sources and research notes

Source: Indian GCC 2026 Master Compendium, Company Master and research records. Sector, mandate and public leadership are derived fields. Missing values are shown as not disclosed. Revenue and global headcount describe the parent company, not the India centre.