Company overview
- Sector
- Automotive & Transportation Equipment
- Sub-sector
- Airlines/Aviation
- Mandate (derived)
- Customer Support & Ops
- Parent headquarters
- Dubai, Dubai, United Arab Emirates
- Parent revenue (USD)
- $150,100,000
- Parent headcount
- 28,887
- India headcount
- Not disclosed
GCC locations
- Mumbai
- Delhi
- Bengaluru
Department mix
Global department counts, used as a proxy for the India mandate. These are not India team counts.
Technology stack
- .NET
- AMP
- AT&T
- AVRO
- AWS SDK for JavaScript
- Act!
- Air
- Airflow
- Akamai
- Akamai DNS
- Amazon AWS
- Amazon Advertising
- Amazon CloudFront
- Amazon CloudWatch
- Amazon EC2 Container Service
Public leadership
Arpit Behl
Country Manager Senegal and Guinea
Public leadership listed in the dataset; the role is not necessarily the India GCC head.
Research overview
Emirates is the Dubai-based flag carrier of the UAE and the world's largest international airline by scheduled international passenger-kilometres flown. For FY2024-25 Emirates airline reported record revenue of AED 127.9bn (US$34.9bn), with parent Emirates Group revenue of AED 145.4bn (US$39.6bn) and a record group-wide workforce of 121,223 employees.
- India launch
- 1985
- Maturity
- Not disclosed
No public source shows a captive back-office, shared-services, IT/tech, or COE function for Emirates in India. All verifiable India operations found are commercial airline functions: ticket/cargo sales offices, airport services, retail travel stores, and one customer-facing reservations/call centre in Mumbai. This does not clearly meet the definition of a GCC, so maturityTag is left unassigned.
Location rationale
Mumbai, Delhi and Bengaluru are Emirates' three highest-demand India gateways and its only A380 destinations in the country, reflecting business/premium travel volume. No evidence found that this reflects a captive shared-services/tech-hub site-selection rationale - the rationale is commercial/route-network driven.
Timeline
- 1985
Emirates begins scheduled flights to Delhi and Mumbai - among the airline's first-ever international routes.
- 2021-09-01
Mohammad Sarhan appointed Vice President for India & Nepal, leading Emirates' commercial operations in the market.
- 2023-02
Emirates reports 4.45 million passengers carried on India routes in 2022 (15,814 flights), operating 334 weekly flights across 9 Indian cities.
- 2026-07-09
Emirates announces A380 service to Delhi from October 2026, expansion of Premium Economy to six Indian cities, new retail travel stores, and a dedicated customer call centre in Mumbai.
Leadership context
On-file head 'Arpit Behl, Country Manager Senegal and Guinea' is a real, current Emirates executive but responsible for the Senegal/Guinea (West Africa) market, with no connection to India found - confirming a mismatched record. The actual verifiable head of Emirates' India commercial operations is Mohammad Sarhan, VP - India & Nepal (since Sept 2021; joined Emirates 2009, prior roles in Vietnam, Greece, Thailand, Myanmar, Cambodia). His role is commercial/market leadership, not a captive GCC/shared-services head.
Real estate
Emirates maintains commercial sales/cargo offices and retail travel stores in Mumbai, Delhi, Bengaluru (plus Ahmedabad, Chennai, Hyderabad, Kochi, Kolkata, Thiruvananthapuram), and a dedicated customer call centre in Mumbai (announced July 2026). No dedicated GCC/tech-park campus or shared-services facility found.
Hiring signal
- Open roles
- Not disclosed
- As of
- Not disclosed
News and developments
Emirates to debut A380 to Delhi from October; Premium Economy to expand to six points in India
Emirates announced A380 service to Delhi from Oct 25, 2026, expanded Premium Economy to six Indian cities, A350 service to Kolkata, and new retail travel stores plus a dedicated call centre in Mumbai.
2026-07-09 Emirates Media Centre ↗
Emirates expands premium economy to six Indian cities
Coverage of Emirates' India network expansion alongside the Delhi A380 announcement.
2026-07-09 The National ↗
Sources
Sources and research notes
Source: Indian GCC 2026 Master Compendium, Company Master and research records. Sector, mandate and public leadership are derived fields. Missing values are shown as not disclosed. Revenue and global headcount describe the parent company, not the India centre.