ICON plc GCC in India: Locations & Company Profile

Company overview

Sector: Education & Research
Sub-sector: Research
Mandate (derived): Multi-Function / Full-Stack GCC
Parent headquarters: Dublin, County Dublin, Ireland
Parent revenue (USD): $8,300,000,000
Parent headcount: 6,586
India headcount: Not disclosed

GCC locations

Chennai
Bengaluru

Department mix

Global department counts, used as a proxy for the India mandate. These are not India team counts.

Engineering: 1,264
Operations: 1,216
Data Science: 631
Finance: 606
Human Resources: 466
Business Development: 449
Legal: 388
Accounting: 364
Information Technology: 297
Support: 276
Consulting: 150
Arts And Design: 101
Administrative: 80
Product Management: 73
Marketing: 73
Sales: 67
Education: 63
Media And Commmunication: 22

Technology stack

.GIS
.NET
24-7 Media
ACL
ADP Applicant Tracking System
AI
AMP
ANGEL LMS
AWS Analytics
AWS Database Migration Service
AWS Trusted Advisor
Acquia DAM (Widen)
Act!
ActiveProspect
AdBlade Advertisement

Public leadership

Nagalakshmi Shetty

Vice President, Clinical Data Science & India Country Head

Public leadership listed in the dataset; the role is not necessarily the India GCC head.

Research overview

ICON plc is a global clinical research organization (CRO) that provides outsourced drug and device development services - including clinical trial management, data science, and regulatory support - to pharmaceutical, biotechnology, and medical device companies worldwide.

India launch: 2004
Maturity: Multi-Function / Full-Stack GCC

The India centers deliver a broad, full-stack service portfolio spanning clinical operations, biostatistics/biometrics, data science, pharmacovigilance, medical writing, regulatory affairs, and corporate/engineering support functions, with 4,500+ staff (over 10% of global headcount) across multiple cities - well beyond a single-function shared-services or CoE footprint.

Timeline

2004
ICON Clinical Research India Private Limited was incorporated in Chennai (CIN U74110TN2004PTC054137), marking the formal start of ICON's India operations.
2025
ICON's India operations were named a Top-Rated Company for Women in the 2025 AmbitionBox Employee Choice Awards, based on feedback from India-based employees.
2026
ICON reports over 4,500 staff across its Chennai, Bengaluru and Trivandrum offices (plus remote staff in 18+ states), delivering 100+ services and representing over 10% of ICON's global workforce, having evolved into a full GCC model.

Leadership context

Nagalakshmi Shetty has over two decades of experience in clinical data science and currently serves as Country Head - India and Vice President, Clinical Data Science at ICON plc; she also sits on the SCDM (Society for Clinical Data Management) India Board as its first female India Chair and leads the Networking Organisation for Women (NOW) initiative across APAC.

Hiring signal

Open roles: 13
As of: 2026-08-26

Clinical Research Associate
Clinical Data Coordinator / Clinical Data Science Associate
Senior Medical Coding Specialist / Pharmacovigilance Manager

News and developments

ICON and Its Employees Recognised as Clinical Research Industry Leaders, and for Innovation and Progress in Sustainability

ICON's India operations were named a Top-Rated Company for Women in the 2025 AmbitionBox Employee Choice Awards, based on feedback from employees in India.

2025-07-07 Business Wire ↗

How global capability centres deliver value for healthcare companies

ICON detailed how its India operations, now employing 4,500+ professionals across Chennai, Bangalore and Trivandrum, have evolved over 20+ years into a full GCC model spanning 13+ service lines.

2025-06-09 ICON plc (company blog) ↗

Sources

Related entities

ICON

Sources and research notes

Source: Indian GCC 2026 Master Compendium, Company Master and research records. Sector, mandate and public leadership are derived fields. Missing values are shown as not disclosed. Revenue and global headcount describe the parent company, not the India centre.