IntouchCX GCC in India: Locations & Company Profile

Company overview

Sector: Diversified & Other
Sub-sector: Outsourcing/Offshoring
Mandate (derived): Customer Support & Ops
Parent headquarters: Winnipeg, Manitoba, Canada
Parent revenue (USD): $572,600,000
Parent headcount: 4,182
India headcount: Not disclosed

GCC locations

Bengaluru
Hyderabad

Department mix

Global department counts, used as a proxy for the India mandate. These are not India team counts.

Support: 2,028
Operations: 661
Human Resources: 318
Engineering: 287
Consulting: 271
Information Technology: 146
Business Development: 103
Finance: 88
Sales: 80
Marketing: 48
Data Science: 46
Media And Commmunication: 34
Accounting: 28
Administrative: 20
Arts And Design: 9
Legal: 7
Education: 7
Entrepreneurship: 1

Technology stack

ADP Applicant Tracking System
AI
AT&T
AWS Identity and Access Management (IAM)
AWS SDK for JavaScript
Absorb LMS
Amazon AWS
Amazon AWS Platform
Amazon Route 53
Angular
Apple Business Manager
Apple School Manager
Apple macOS
Aryson MySQL to MSSQL Converter
AspDotNetStorefront

Public leadership

Ajay Vadakkepat

Vice President Operations

Public leadership listed in the dataset; the role is not necessarily the India GCC head.

Sources and research notes

Source: Indian GCC 2026 Master Compendium, Company Master and research records. Sector, mandate and public leadership are derived fields. Missing values are shown as not disclosed. Revenue and global headcount describe the parent company, not the India centre.