Company overview
- Sector
- Technology, Software & IT Services
- Sub-sector
- Information Technology & Services
- Mandate (derived)
- Technology & Engineering
- Parent headquarters
- Santa Clara, California, United States
- Parent revenue (USD)
- $13,300,000,000
- Parent headcount
- 25,184
- India headcount
- 1,000-2,000
GCC locations
- Hyderabad
- Bengaluru
GCC notes
Platform engineering and Now Assist (GenAI) product development
Department mix
Global department counts, used as a proxy for the India mandate. These are not India team counts.
Technology stack
- .NET
- ACL
- AI
- ANGEL LMS
- ASP.NET
- AWS Analytics
- AWS Application Load Balancer
- AWS CloudFormation
- AWS Elastic Load Balancing
- AWS Elastic Load Balancing
- AWS Lambda
- AWS SDK for JavaScript
- AWS Security Hub
- AdRoll
- Adobe
Public leadership
Sumeet Mathur
Senior Vice President & Managing Director, ServiceNow India Technology & Business Centre
Public leadership listed in the dataset; the role is not necessarily the India GCC head.
Key roles
Software Engineers (Platform/Now Assist); ML Engineers; Product Managers; Cloud Architects; Solutions Engineers
Research overview
ServiceNow, Inc. (NYSE: NOW), founded in 2003 and headquartered in Santa Clara, California, is an enterprise cloud software company providing AI-powered workflow automation across IT, HR, customer service and other business functions. It reported $13.28B in revenue for fiscal 2025 with roughly 29,000 employees worldwide, and has been expanding aggressively into generative AI through its Now Assist product line, including partnerships with Anthropic and OpenAI announced in January 2026.
- India launch
- 2014
- Maturity
- Innovation & R&D Hub
On-file GCC notes describe the India center's core work as platform engineering and Now Assist (GenAI) product development, not back-office support. Corroborated by ServiceNow's live India careers page, where open roles skew toward AI/ML engineering, data platform engineering, and technical product management, and where India is described as the company's second-largest global employee base with plans to double the team. Secondary functions (Sales, UX, Digital Technology, HR) also being hired, suggesting a trend toward a fuller multi-function GCC.
Location rationale
Not directly sourced from a company statement this session (inference only): Hyderabad and Bengaluru are two of India's deepest enterprise-software and cloud-engineering talent pools. ServiceNow's original India entity and largest office sit in Hyderabad's Knowledge City / Financial District corridor (Raidurg), while its Bengaluru presence (Embassy Golf Links Business Park, Domlur) taps that city's platform-engineering and AI/ML labor market.
Timeline
- 2014-01-06
ServiceNow Software Development India Private Limited incorporated in Hyderabad, Telangana (CIN U72900TG2014FTC092163) - ServiceNow's formal India legal entity and engineering base.
- 2021
ServiceNow Data Services Private Limited incorporated in Hyderabad (CIN U72200TG2021FTC151884), a second India legal entity.
- 2022-03-31
ServiceNow opens two India-based data centers, in Mumbai and Bengaluru, citing strong Indian customer growth.
- 2026 (as of Aug)
ServiceNow's India careers page describes India as the company's second-largest employee base globally and states plans to double the India team over the next few years; 37 open roles listed at time of check.
Real estate
Verified office addresses (ServiceNow India locations page): Hyderabad - Orwell Block, Knowledge City, Plot No. 2, Survey No. 83/1, Raidurg Village, Serilingampally Mandal, Hyderabad 500081 (same Knowledge City campus, Argus Block, where ServiceNow Software Development India Pvt Ltd is registered per MCA filing). Bengaluru - two sites, 'The Fairway' and 'Pine Valley,' both in Embassy Golf Links Business Park, Domlur, Bengaluru 560071. Also lists smaller serviced offices via The Executive Centre in Gurgaon (One Horizon Center) and Mumbai (First International Finance Center); separately announced (Mar 2022) new India-based data centers in Mumbai and Bengaluru. No public square-footage/seat-capacity/investment figures found.
Hiring signal
- Open roles
- 37
- As of
- 2026-08-26
- Staff Data Engineer
- Senior ML Research Engineer
- Staff Technical Product Manager
- Data Platform Software Engineer
- Sales & Channel (Director-level)
- User Experience
- Digital Technology
- Human Resources
News and developments
48% of Indian Customers Cite Lack of Empathy in CX, But Only 19% of Leaders Address It with AI - Reports ServiceNow
ServiceNow-commissioned research on Indian CX leaders finds a gap between customer expectations for empathetic service and the pace of AI adoption to close it.
2026-04-15 PR Newswire India ↗
Sources
- Wikipedia - ServiceNow: parentSnapshot ↗
- Zaubacorp / MCA filing - ServiceNow Software Development India Pvt Ltd: indiaLaunchYear, timeline (2014 entity), realEstate (Hyderabad address cross-check) ↗
- Zaubacorp company search: timeline (2021 entity) ↗
- PR Newswire India: timeline (2022 data centers) ↗
- PR Newswire India: recentNews ↗
- ServiceNow Careers - India: realEstate, timeline (2026 headcount statement), hiringSignal, maturityTag support ↗
- ServiceNow - India company locations page: realEstate (full office address list) ↗
- ServiceNow - India company/leadership page: leadershipBio (negative check - India MD not listed) ↗
Sources and research notes
Source: Indian GCC 2026 Master Compendium, Company Master and research records. Sector, mandate and public leadership are derived fields. Missing values are shown as not disclosed. Revenue and global headcount describe the parent company, not the India centre.