SYKES GCC in India: Locations & Company Profile

Company overview

Sector: Diversified & Other
Sub-sector: Outsourcing/Offshoring
Mandate (derived): Customer Support & Ops
Parent headquarters: Tampa, Florida, United States
Parent revenue (USD): Not disclosed
Parent headcount: 5,574
India headcount: Not disclosed

GCC locations

Hyderabad

Department mix

Global department counts, used as a proxy for the India mandate. These are not India team counts.

Support: 3,677
Operations: 470
Engineering: 382
Sales: 222
Human Resources: 217
Information Technology: 136
Finance: 94
Consulting: 74
Business Development: 66
Accounting: 56
Media And Commmunication: 51
Marketing: 36
Administrative: 32
Data Science: 29
Arts And Design: 12
Education: 10
Legal: 7
Entrepreneurship: 2
Product Management: 1

Technology stack

Amazon Route 53
Amazon SES
Atlassian Cloud
Bluekai
Drift
Drupal
Mapbox
Microsoft Office 365
Outlook
Remote
SAP SuccessFactors
Salesforce
Tableau
The Trade Desk
UPS

Public leadership

Gaurav Koundil

Director Operations-Site Head

Public leadership listed in the dataset; the role is not necessarily the India GCC head.

Sources and research notes

Source: Indian GCC 2026 Master Compendium, Company Master and research records. Sector, mandate and public leadership are derived fields. Missing values are shown as not disclosed. Revenue and global headcount describe the parent company, not the India centre.