Research · GCC
Five reasons not to build an India GCC
A board-level screen for deciding whether the ownership case, leadership commitment and work design are strong enough to proceed.
6 minute read
A board-level screen for deciding whether the ownership case, leadership commitment and work design are strong enough to proceed.
The work is still task-based.
If headquarters cannot define owned outcomes and decision rights, location will not fix the operating model.
No executive will sponsor the centre.
A site leader cannot compensate for absent headquarters ownership.
The case depends only on salary arbitrage.
FX, ramp, attrition, governance and transition can erase a superficial comparison.
You need capacity, not ownership.
A vendor may be the more honest structure when the capability should not sit inside your organisation.
The transfer end state is undefined.
Do not start a BOT engagement until entity, people, systems, knowledge and accountability at transfer are explicit.
